Message Triage
Know What Needs A Reply, A Decision Or An Escalation
A rising priority stack — not ticket cards. New messages enter from the bottom; impact, urgency, and risk lift critical bars. Click a bar to split the stack and reveal question, impact, decision, and missing context.
Stack ordered by impact · time · account · repeats · risk. Click a bar — the stack splits and reveals Question, Impact, Required Decision, and Missing Context.
Triage actions
Reply · decide · escalate
Bars stay thin on purpose — summary, wait time, and blocker only. Process the message, wait for data, or escalate from the split view.
- Triage Inbox — analyze unprocessed customer messages.
- Open Priority Message — inspect why the top bar rose.
- Request Missing Context — ask internal systems or teammates for gaps.
- Assign Owner — put a person on the reply or decision.
- Escalate Message — move issues that need higher authority.
Answer Clearly. Commit Carefully.
A System For Crafting Responses That Hold Up.
RespondCraft is the Customer Response Assurance Layer for B2B SaaS, AI software, and customer success teams — not a ticket queue, not a chatbot, and not a polite-email generator. Completeness, facts, promises, and follow-ups before send.