Promise Guard

Catch The Promise Before The Customer Relies On It

A full-view promise scanner — draft text scrolls through a horizontal scan line. Timeframes, refunds, features, compensation, and follow-ups drop into slots. Vague “we’ll fix it tomorrow” statements get blocked.

Thanks for writing in. I’ve noted the billing issue.

We’ll have this fixed tomorrow.

SSO should work after a refresh.

A refund will post by Tuesday — no owner attached.

I can add a 15% discount on this invoice as a courtesy.

We’ll restore P1 SLA within four hours.

I’ll follow up with you personally next week.

Refund postJordan · Billing2 business daysPending approvalDraft L3
SSO entitlement fixPriya · ProductThursdayConfirmedKB + ticket
Billing+Product callYou · SupportThu 10:00 PTAwaiting customerCalendar
15% goodwill discount— · unownedThis invoiceBlockedImplicit
P1 SLA restoreOps · on-call4 hoursNeeds approvalService level

Scan intercepts timeframes, refunds, discounts, features, service levels, compensation, and follow-ups into slots (object · owner · deadline · approval · source).

Before the customer relies on it

Reduce · approve · clear

Vague “we’ll fix it tomorrow” lines without an owner or evidence stay blocked until rewritten as an executable commitment.

  • Scan For Promises — catch explicit and implicit commitments.
  • Inspect Commitment — scope, owner, and source for one slot.
  • Reduce Promise — shrink unguaranteed wording to what you can keep.
  • Request Approval — route refunds, discounts, or timeframes internally.
  • Clear Response — confirm every promise is owned and supported.
Answer Clearly. Commit Carefully.

A System For Crafting Responses That Hold Up.

RespondCraft is the Customer Response Assurance Layer for B2B SaaS, AI software, and customer success teams — not a ticket queue, not a chatbot, and not a polite-email generator. Completeness, facts, promises, and follow-ups before send.

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