Follow-Up Tracker
Keep Every Customer Promise From Disappearing After Send
Commitment tapes — horizontal ribbons from send time forward. Actions, owners, deadlines, and customer update times print along the tape. Overdue tapes flush red; completed segments punch out.
Sent Mon 09:14
Refund post · Jordan · Wed
Customer update · Tue
SSO fix · Priya · Thu
Sent Fri 16:02
Callback · unowned · overdue
Status note · pending
Sent last week
Entitlement restored · punched
Click a mark — see source reply, whether the customer got a status update, and if internal progress matches the promise. Overdue tapes flush red; completed segments punch out.
After send
Promises that stay on the tape
Each commitment ribbon starts at send time — actions, owners, deadlines, and customer update times print along the tape.
- Track New Commitment — pull promises from the cleared reply into follow-up.
- Open Due Item — jump to commitments nearing deadline.
- Update Customer — draft a status note from internal progress.
- Reassign Owner — move responsibility when someone is blocked.
- Mark Complete — punch the segment when work and customer update are done.
Answer Clearly. Commit Carefully.
A System For Crafting Responses That Hold Up.
RespondCraft is the Customer Response Assurance Layer for B2B SaaS, AI software, and customer success teams — not a ticket queue, not a chatbot, and not a polite-email generator. Completeness, facts, promises, and follow-ups before send.